MILLENNIUM AESTHETICS CLINIC BY DR ROBINA JAN
BOOKING, RESCHEDULING & CANCELLATION TERMS AND CONDITIONS
These Terms and Conditions apply to consultations and treatment appointments booked with Millennium Aesthetics Clinic. By making an appointment, you acknowledge that you have read, understood and agreed to these terms.
- BOOKING & PAYMENT
1.1 Consultation Fee
A consultation fee of £50 is payable in advance to secure a consultation appointment. The consultation fee is payment for the consultation and is non-refundable.
Where a consultation fee is required, the appointment will only be confirmed once payment has been received.
1.2 Treatment Booking Fee
A booking fee of at least £50 is payable in advance to secure a treatment appointment. The required booking fee will be confirmed at the time of booking.
For longer, higher-value or more complex treatment appointments, payment of 50% or the full treatment fee may be required in advance, at the discretion of the clinic.
The booking fee is used to reserve the appointment time exclusively for you and will be applied in accordance with the rescheduling and cancellation terms below.
1.3 Payment of Booking Fee
Appointments are not considered confirmed until the required payment has been received and the booking has been acknowledged by the clinic.
If payment is not received within the requested timeframe, the appointment may be released and made available to another client.
1.4 Payment Methods
Booking and consultation fees may be paid through the online booking system or by bank transfer. Where bank transfer is requested, payment details will be provided by the clinic at the time of booking.
- RESCHEDULING
2.1 Rescheduling With More Than 48 Hours’ Notice
You may request to reschedule your appointment without losing your booking fee provided that at least 48 hours’ notice is given.
Your existing booking fee will be transferred to the new appointment, subject to availability.
2.2 Rescheduling Within 48 Hours
Requests to reschedule an appointment with less than 48 hours’ notice will normally be treated as a late change. A new booking fee may therefore be required to secure a replacement appointment.
The original booking fee will not normally be transferred to the new appointment.
2.3 Changes to Your Planned Treatment
When booking an appointment, please ensure that you are reasonably certain about the treatment or treatments you wish to have. Appointment times are allocated based on the treatment booked and the expected duration of the appointment.
You are, of course, entitled to change your mind about treatment. However, any change to the treatment planned should be communicated at least 48 hours before your appointment wherever possible.
Changes made at short notice, including reducing, replacing or significantly altering the treatment originally booked, may not be possible to accommodate. For example, changing an appointment booked for multiple treatments to a shorter single-treatment appointment at the last minute may leave time in the diary that cannot reasonably be reallocated to another client.
Where a significant change is requested with less than 48 hours’ notice, the original appointment may therefore remain subject to the applicable booking, cancellation or late-change policy.
We will always do our best to accommodate a change of treatment where the diary allows, but last-minute changes cannot be guaranteed.
2.4 Repeated Rescheduling
We understand that circumstances can change. However, repeated rescheduling can make it difficult to manage the clinic diary and offer appointments to other clients.
Normally, one reschedule will be permitted without additional restriction where the appropriate notice has been provided. Further rescheduling may, at the clinic’s discretion, require payment in full in advance before a further appointment is confirmed.
2.5 How to Reschedule
Please contact Millennium Aesthetics Clinic as soon as possible if you need to change your appointment. Rescheduling requests should be made by WhatsApp or telephone:
- WhatsApp: 07951 479 219
- Telephone: 0203 488 2552
A request to reschedule is not confirmed until it has been acknowledged and confirmed by the clinic.
- CANCELLATION & NON-ATTENDANCE
3.1 Cancellation With More Than 48 Hours’ Notice
Where an appointment is cancelled with at least 48 hours’ notice, the booking fee may be transferred to a future appointment at the clinic’s discretion, subject to availability and the circumstances of the cancellation.
Consultation fees remain non-refundable.
3.2 Cancellation Within 48 Hours
Appointments cancelled with less than 48 hours’ notice will normally result in the loss of the booking fee. A new booking fee will be required to secure a future appointment.
Where a higher advance payment or treatment deposit has been taken, the amount retained will be determined in accordance with the agreed booking terms and the circumstances of the cancellation.
3.3 Same-Day Cancellation & Non-Attendance
Same-day cancellations and non-attendance (no-shows) may result in a charge of up to 100% of the treatment fee, particularly where the appointment time could not reasonably be reallocated.
Where payment in full has not already been made, the clinic may require payment of the applicable charge before any future appointment is booked.
3.4 Genuine Emergencies
We understand that genuine emergencies and unforeseen circumstances can arise. Where there is a genuine emergency, please contact the clinic as soon as possible.
The clinic may, at its discretion, waive or reduce a late cancellation or rescheduling charge where the circumstances reasonably justify doing so. Any exception is discretionary and does not create an entitlement to a waiver on future occasions.
3.5 Repeated Late Cancellations or Non-Attendance
Repeated late cancellations, non-attendance or significant last-minute changes may result in future appointments requiring payment in full in advance or may affect eligibility to book further appointments with the clinic.
- APPOINTMENT TIMES & CLINIC DIARY
Each appointment is reserved exclusively for the client who has booked it. As a small independent clinic, appointment time cannot always be reallocated at short notice.
For this reason, the clinic operates a clear 48-hour notice policy. This allows us, where possible, to offer released appointments to other clients and manage the diary fairly and efficiently.
Clients are asked to arrive on time. Arriving late may reduce the time available for treatment and, where the delay is significant, the appointment may need to be shortened, altered or rescheduled. The usual cancellation and booking fee policies may apply.
- CLINIC DISCRETION & EXCEPTIONS
Millennium Aesthetics Clinic aims to apply these policies fairly and consistently. However, each situation may be considered on its individual circumstances.
Any decision to transfer a booking fee, waive a charge or make an exception is made at the discretion of the clinic and should not be regarded as a change to these Terms and Conditions or as an entitlement to an exception on future occasions.
- CONTACTING THE CLINIC
For cancellations, rescheduling requests or other booking queries, please contact:
- WhatsApp: 07951 479 219
- Telephone: 0203 488 2552
Please do not assume that leaving a voicemail or sending a message constitutes confirmation of cancellation or rescheduling. Your request is only considered confirmed once it has been acknowledged by the clinic.
- ACCEPTANCE OF THESE TERMS
By booking an appointment with Millennium Aesthetics Clinic, you confirm that you have read and accepted these Booking, Rescheduling & Cancellation Terms and Conditions.
These terms are intended to protect both clients and the clinic by ensuring that appointments are managed fairly, consistently and with appropriate consideration for the time reserved for each client.